Whether in a service center performing in-depth repairs or driving a mobile service vehicle to a customer's home or workplace for routine maintenance, Rivian is dedicated to providing its Service teams the tools, training, and support to excel in their work, grow their career, and take care of themselves and their loved ones.
"The strength of the organization we build, and the way that we work together, and the culture in which we operate, that’s the only real long-term sustainable competitive advantage." - RJ Scaringe, CEO & Founder
Inside each Rivian Service Center is a team hard at work to make sure Rivian R1T and R1S vehicles stay on the road for that next adventure. From mobile service to onsite diagnostics and repairs, automotive technicians, delivery specialists and vehicle operations experts are working to ensure customers and their vehicles receive the utmost care.
Service team members work with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations are pluses.
We're hiring for Service Advisors, Parts Advisors, Vehicle Detailers, and Service Technicians across North America and Europe to help service our customers' vehicles.
• Hourly pay – we focus on the customer first, so pay is based on an hourly rate versus a flat rate model
• Top-tier tooling provided
• Laptop provided
• Company-wide bonuses available to all showcases how the company wins as a whole rather than the individual
• Great Medical, Dental, and Vision Benefits that begin on day one
• Paid Time Off and Sick Time
• Company-paid holidays
• Options for participating in retirement plans (401k) with company matching
• Ability to join multiple company-wide Belonging Resource Groups
• Additional optional benefits, such as family planning support, daycare options, pet insurance, and wellness programs
You can view our full suite of benefits HERE.
Electric Vehicles are the future, which means there is incredible opportunity to learn with room to grow your career.
• Strong potential to gain more responsibility, and the pay that goes along with it
• Promotions and advancement based on your ability
• Develop new skills that can position you for leadership roles
• Working for a manufacturer, career growth can extend beyond being a technician, with direct connection to the management track
• With demand for people with EV service experience rapidly increasing, this can be the time to transition to or excel your development in a fast-growing EV industry
Tiffany started at Rivian as a Field Service Advisor out of Bellevue, WA. She thrived in her role in Service and was soon quickly given the opportunity to work at the Normal Manufacturing plant to support production in End of Line. Through that experience she has been promoted to End of Line Manager in the plant where she oversees safety and functionality testing, quality inspections, test track evaluations, and software installations before shipment to customers.
During her stint assisting End of Line, Tiffany had mentors and support that helped propel her to the next level. “I was introduced to multiple managers throughout the company. Our Service Lab Manager out of San Jose, our Body Shop Director, two End of Line Managers and the General Assembly Director, all took me under their wing and provided ample guidance in the transition from field operations, to managing plant operations,” said Tiffany.
There are lots of great options for technicians joining Rivian. You’re not limited when you join Rivian Service. When asked what growth opportunities for Service Technicians at Rivian, Tiffany added “There are ways to become software technicians, LVE (low voltage electrical) specialists, diagnostic technicians, prototype technicians, testing and development technicians.”
